This Privacy Policy explains how Elevate Identity Ltd (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website or purchase our services.

1. Company Information

Elevate Identity Ltd

Registered in England and Wales

Company Number: 17224686

If you have any questions regarding this Privacy Policy, please contact us using the contact details available on our website.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

Name
Email address
Telephone number
Billing address
Company name (where applicable)

Project Information

Business information
Logos
Documents
Images
Content submitted for projects

Technical Information

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Provide our services
Process payments
Communicate regarding your order
Deliver customer support
Improve our website
Prevent fraud
Maintain website security
Comply with legal obligations

We will only use your information where we have a lawful basis to do so.

4. Payment Information

Payments are processed securely by trusted third-party payment providers.

We do not store, process, or have access to your full payment card number, CVV/CVC security code, or other sensitive card authentication data.

Payment information is processed securely using industry-standard encryption by our authorised payment processor.

5. Cookies

Our website uses cookies to:

Keep the website functioning correctly
Improve website performance
Remember user preferences
Analyse website usage
Enhance security

You may control cookies through your browser settings.

6. Legal Basis for Processing

Where applicable under UK GDPR, we process personal information on the basis of:

Contract performance
Legitimate interests
Legal obligations
Your consent (where required)

7. Sharing Information

We may share information only where necessary with trusted service providers, including:

Payment processors
Website hosting providers
Email service providers
IT support providers
Professional advisers
Regulatory authorities where legally required

We do not sell your personal information.

8. International Transfers

Where personal information is transferred outside the United Kingdom, we take appropriate safeguards to protect it in accordance with applicable data protection laws.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements

When information is no longer required, it is securely deleted or anonymised where appropriate.

10. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

These measures may include:

SSL/TLS encryption
Secure website hosting
Firewall protection
Access controls
Password protection
Regular software updates
Security monitoring

No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of processing
Object to processing in certain circumstances
Request transfer of your information where applicable
Withdraw consent where processing relies on consent

Requests will be handled in accordance with applicable data protection laws.

12. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children without appropriate legal authority.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

14. Website Security

We regularly maintain and update our website to help protect visitors and customer information. However, users should also ensure they use secure devices, strong passwords, and up-to-date software when accessing our services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the effective date.

16. Contact

Questions regarding this Privacy Policy should be directed to Elevate Identity Ltd using the contact information published on our website.